What if I’m asked to leave during my child’s swimming lesson?
If your child is having hard time focusing on the instructor, is crying or trying to get out of the pool to run to a parent, we may ask parents to wait down in our lobby to give our instructors the opportunity to be one on one with the swimmer, gain their trust and help them calm down. Our staff is here to support our swim families every step of the way, so feel free to check in with a staff member if you are asked to leave the pool deck and have questions.
What if my child refuses to go in the water?
We find that most children are fine once they actually get in the water with the instructor. A no-nonsense approach generally works best. We may ask parents to physically handing over the little swimmer to establish authority for the instructor. A child may cry for several weeks in a row, but be patient. With consistency in attending lessons, lots of praise and high-fives, even the most reluctant swimmer will start to thrive. If you need help getting your child into the pool, just swing by the front desk or office. We are happy to help!
What should I bring to my swim lesson?
Each swimmer needs a swimsuit and a towel. We do recommend swim caps for swimmers that have long hair as it can get in their way while reaching arms or rolling over to breathe. Swimmers are welcome to bring goggles to class as well.
What is your Cancelation Policy?
If you just need to cancel a single class, we require 24 hours cancellation notice in order to receive a make-up for that class. We offer one make-up per 4 week tuition cycle. Make-ups are held on file and do not expire as long as the swimmer is still enrolled. Once enrollment ends, any unused makeups are void.
If you would like to cancel enrollment with us, we need two weeks written cancellation notice prior to the start of the next tuition cycle. The cancellation date is noted on the receipts that are sent out after each tuition charge.
May I request a specific teacher?
You are welcome to request a specific instructor and we will do our best to accommodate. Please remember that the majority of our instructors are either high school or college students and have demanding school and homework schedules. Many are also student athletes and have swim practices or water polo games. Other instructors are parents and must think about their own families and schedules as a priority. As their personal schedules change, instructor availability may change as well. We cannot ever guarantee a particular instructor.
How do I switch to a different day and/or time?
Just send us an email! If we have availability in our schedule to accommodate your request, we will make the change on our schedule. If we don’t have immediate availability, we can add your swimmer to our wait list and let you know as soon as we have availability to match your request.
What if I miss a class?
We do require 24-hour cancellation notice if you are going to miss a class in order to schedule a make-up. This includes illness. Unfortunately, with the low-volume lessons we offer, we can’t handle same day cancellations, but we are always happy to schedule a make-up with proper cancellation notice. We offer one make-up per four week tuition cycle.
Make-ups don’t expire until you give notice to end lessons and can be scheduled on demand in any other class than your regular class pending availability. We schedule make-ups up to a week in advance, so when you’re ready to do so, send us an email with any upcoming availability and we will be happy to offer anything available.
What if my child is sick?
How long will it take for my child to learn how to swim?
Can I take a picture of my child during swim lessons?
Of course! If you get a great picture of your child swimming, we would love to see it as well! We have both Facebook and Instagram and always enjoy seeing those pictures shared on our pages.
Do you have a swim team?
We do not have a competitive swim team, however we do have Swim Team Clinics! Our clinics are offered during the off-season (Fall-Spring) for swimmers that have been on a swim team or are interested in joining a swim team and can swim all four competitive strokes. Our clinics are taught by our swim team coaches and work on speed, technique, endurance, starts/turns/finishes, dives, racing strategy and strength training.